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Important customer update about COVID-19

During this COVID-19 pandemic, I wanted to take a moment to share with you that we remain steadfastly committed to the health and safety of our team, our customers and our partners through these unprecedented times.

We’re here to support you in continuing to serve customers exceptionally during this time. We have implemented our business continuity plans in locations where conditions require a transition from normal business operations.

To this end, we have initiated work from home programs for our team members and, to support the well-being of our employees who continue to work in our offices, we are monitoring and practicing social distancing along with promotion of good health and hygiene practices, as recommended by WHO.

We have recently tested all systems in line with our ISO 27001 and ISO 22301 accreditation requirements. We are also evaluating the requirements for updates and adjustments to our business continuity plan in real-time to mitigate any potential impact that may come as a result of this evolving situation.

In an effort to further support our customers during this trying time, we will be delivering small “cameo” online training sessions to our customers – providing much of the same value found in our traditional training sessions but available in a virtual environment, for a nominal fee. Additionally, we are reviewing opportunities to extend our existing pricing where possible to lessen the financial impact of this situation.

Solera is a global leader in risk and asset management data and software solutions. We are uniquely positioned to interoperate effectively, both locally and as a global enterprise, with the technologies, protocols, and plans in place to work as a team to overcome any potential localised impacts of the COVID-19 pandemic.

We want to encourage you to reach out if there is anything we can assist with in the coming days, and weeks. We remain committed to partnering with you to serve you and your customers, and supply chain providers, with excellence during these important times, and emerge even stronger, together.

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